If you feel like something's not right with your therapy, or you're not getting relief from your symptoms, you should call your doctor. You can call Medtronic DBS helpline for help with your device.

Call your doctor if any of the following situations occur:

  • You experience pain, redness or swelling along the scalp, neck, or chest where the stimulation system is implanted.
  • You are not getting relief from your symptoms even though the neurostimulator is turned on.
  • You feel uncomfortable or painful sensations during stimulation (turn off the neurostimulator before calling your doctor).
  • You cannot turn the neurostimulator off (or on).
  • You experience unexpected changes in your symptoms.
  • You experience any unusual symptoms that you think may be caused by electromagnetic interference (for example, from theft detectors or airport security).
  • You lose your patient programmer.


  • Be sure to let all medical personnel know that you have an implanted DBS system, and tell them where it is located. If they have any questions, they should contact the Medtronic DBS helpline: +44 (0) 1923 205101.
  • If you experience any unusual symptoms that you think may be related to your neurostimulator, contact your doctor.
  • Attend all follow-up appointments.


There may be changes in the level of your symptom control over time. These changes may include:

  • Reduced symptom relief
  • No symptom relief
  • Loss of effective stimulation

In many cases, your clinician can correct these changes by reprogramming your DBS system. However, surgery may be required to reposition or replace the lead, replace the system, or remove the system. When the neurostimulator is turned off, your symptoms will return. Some symptoms return quickly. Other symptoms may take longer to return. Because your disease changes with time, your condition may improve, may worsen, or may remain unchanged with stimulation.


Always carry a card that identifies you as having an implanted device.

Your doctor’s office will send Medtronic the information necessary for you to receive your patient identification card. If your address, phone number, or physician changes, you are responsible for updating your information on file.

Call the DBS helpline for more information.


Our DBS helpline is here to answer your questions about your implanted system or treatment. We can provide general educational information about Medtronic devices and answer technical questions about Medtronic devices and therapies.

TO REACH THE DBS HELPLINE, CALL +44 (0) 1923 205101