MYCARELINK HEART APP Installation and Setup Instructions

BEFORE YOU DOWNLOAD THE MYCARELINK HEART™ APPLICATION

The MyCareLink Heart™ Application (called the “app” from now on) is used to automatically transfer data between your heart device and the Medtronic CareLink™ Network. Your doctor uses the data to monitor your heart device. The app runs on your smart phone (called the “phone” from now on) or a tablet and uses Bluetooth® wireless technology and a connection to the Internet to transfer your data.

Before you download the app, complete the following tasks:

  • Confirm that your phone or tablet is charged.

The app download and setup cannot be completed if your phone or tablet turns off when you download or set up the app.

  • Confirm that you have a compatible phone or tablet.

The app can only be installed on a compatible phone or tablet. You cannot install the app on a laptop or desktop computer. Make sure that you have the phone or tablet that you intend to use for remote monitoring. The list of compatible phones and tablets is located on www.mclheart.com.

  • Confirm that you have an active Apple® App Store® account and Apple ID or an active Google Play™ store account.

If you have an Apple phone or tablet, you need to have an Apple App Store account and Apple ID to download the app to your phone or tablet. If you have an Android™ phone or tablet, you need to have a Google Play account to  download the app to your phone or tablet. If you do not have an active account for your phone or tablet, you need to set up an account before you download the app.


INSTALLATION

BEFORE YOU INSTALL THE APP

Before you install the app, complete the following tasks:

  • Confirm that your phone or tablet is connected to the Internet with a Wi-Fi or cellular connection.
  • Log in to your Apple App Store or Google Play account. 

If you have an Apple phone or tablet and are having trouble logging into the Apple App Store, check your phone or tablet Settings and verify that you are logged in to your phone or tablet with your Apple ID. If you have an Android phone or tablet, check your phone or tablet Settings and verify that you are logged in to your phone or tablet with your Google Account.

  • Confirm that Bluetooth® is enabled on your phone or tablet.

For most phones or tablets, tap Settings > Bluetooth to enable it.

  • Make sure that your phone or tablet’s language is set to a language that has a Latin-based alphabet before you enter your heart device serial number.

You will enter your heart device serial number when you set up the app. The heart device serial number cannot be entered correctly if your phone or tablet’s language is not set to a language with a Latin-based alphabet.

INSTALLING THE APP

  1. Turn on your phone or tablet if it is not turned on.
  1. Use one of the following options to download the app:
    • From the www.mclheart.com website, tap the Download on the App Store icon or the GET IT ON Google Play icon.
    • Navigate to the Apple App Store or Google Play from your phone or tablet’s web browser and search for the MyCareLink Heart app.
  1. Tap GET in the Apple App Store or Install in Google Play.
  1. Follow the instructions on your phone or tablet to install the app.

SETUP

BEFORE YOU SET UP THE APP

Before you set up the app, have the following items available:

  • A valid email address.

You will need to use your email to verify your account and complete the setup process. You can access your email from your phone, tablet, or a laptop or desktop computer.

  • Your heart device serial number.

You will enter your heart device serial number during the app setup process. You can locate your heart device serial number on your Medical Device Identification Card or other heart device identification information provided after your implant.

During the setup process, you will create an account password. Write down or remember your password. You will need to enter it later during the app setup process. 

If you lose or forget your password, you may need to contact Medtronic to reset it.

SETTING UP YOUR ACCOUNT

  1. Open the app on the home screen of your phone or tablet.
  1. Tap SIGN UP.
  1. Follow the instructions in the app to create your account.
  1. Check your email inbox for an email from Medtronic.

If you want to change the email address associated with the app, tap Change from the email confirmation screen. Follow the instructions in the app to change your email address.

  1. Verify your email address

Have the password available that you created during the app setup process. You will need to enter it to verify your email address. Open the email and follow the instructions to verify your email address.


IF YOU CAN’T LOCATE THE VERIFICATION EMAIL FROM MEDTRONIC

If you did not receive or cannot find the verification email from Medtronic, follow these steps:

  1. From the email confirmation screen, tap Resend.

  2. Check your email inbox for a new verification email from MyCareLink Heart.

  3. Follow the steps in the Setting Up Your Account section to complete the app setup process.

AFTER YOUR EMAIL ADDRESS IS VERIFIED

If your doctor has already enrolled you in the Medtronic CareLink network, you can log in and begin using the app.

If your doctor has not enrolled you in the Medtronic CareLink network, it may take your clinic 1-3 weeks to process your enrollment. You will not be able to use the app for remote monitoring during this period. You will receive a notification email when your enrollment is completed.

Your clinic will enter your information and verify that they are receiving your heart device data. Your heart device is not affected by the enrollment and setup process. Once your clinic completes your enrollment process, your heart device can be remotely monitored.

If you have not been enrolled after 3 weeks, contact your clinic.


LOGIN

LOGGING IN TO THE APP

To log in to the app, follow these steps:

  1. From your phone or tablet home screen, open the app.

  2. Enter your email address in the Email field.

  3. Enter your password in the Password field.

  4. Tap NEXT.

The app home screen appears. You are now enrolled, and the app is set up and ready to use.


RESETTING YOUR PASSWORD AT THE LOGIN SCREEN

If you need to reset your password, follow these steps:

  1. From the login screen, tap Forgot Password.

  2. Enter your email address in the Email field.

  3. Tap SUBMIT.

  4. Check your email inbox for an email from Medtronic.

  5. Open the email. The email contains a temporary password that expires after 1 hour. You can use this password to access the app for the next hour only. If the temporary password has expired, tap Forgot Password at the Log In screen. Repeat steps 1-3 to receive a new temporary password.

  6. Tap Complete password reset.

  7. Enter the temporary password in the Enter temporary password field.

  8. Enter a new password in the Create a new password field.

  9. Tap SUBMIT.

A confirmation screen appears. You can now use your new password to log into the app.


The following list includes trademarks or registered trademarks of Medtronic in the United States and possibly in other countries. All other trademarks are the property of their respective owners.
CareLink, Medtronic, Medtronic CareLink, MyCareLink, MyCareLink Heart

The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Medtronic is under license.

M005423C001A
2020-06-04