CREATING A DASHBOARD FOR YOUR PRACTICE
Practice Advantage Pulse Article
You just clicked a link to go to another website. If you continue, you will leave this site and go to a site run by someone else.
It is possible that some of the products on the other site are not approved in your country.
Content on this site is intended for healthcare professionals in countries with applicable health authority product registrations. The content may not be approved for use in your specific region or country. Please review applicable product labeling for your country for indications and instructions prior to use. If not approved, please exit this site.
Click “Continue” to close this window and view the site’s content.
Your browser is out of date
With an updated browser, you will have a better Medtronic website experience. Update my browser now.
Medtronic, Inc. (“Medtronic”) offers RemoteView, which permits a user (“Programmer User”) of the Medtronic CareLink® 2090 Programmer (“Programmer”) to allow the viewing of information presently displayed on the Programmer screen with one or more individuals in remote locations anywhere in the world (“Remote Viewer”), including remote health care professionals or Medtronic representatives.
Limited License Grant. You are hereby granted a nonexclusive, nontransferable, terminable, nonassignable, nonsublicensable, limited license to install and use a copy of the Licensed Software solely for authorized and legitimate purposes. You may not otherwise copy, use, modify, reverse engineer, decompile, disassemble, create derivative works based on, or integrate with other systems or programs the Licensed Software without the prior written consent of Medtronic. You shall have sole responsibility for any fees or charges, including service or data charges, incurred by you in connection with your use of the Licensed Software. You shall not remove any proprietary or other legend or restrictive notice contained or included in the Licensed Software or other documentation associated with such Licensed Software. You agree to maintain any and all copyright, trademark, and other notices on the Licensed Software and any associated documentation.
Licensed Software Functionality and Data Use, Collection, Viewing, and Transfer.
“Active Remote Viewer” as referred to herein shall mean a Remote Viewer that has installed the Licensed Software and has at the relevant point in time an active network connection to a Medtronic server via the Licensed Software.
By installing or using the Licensed Software or clicking any acceptance button in connection with this Agreement, you acknowledge, understand, agree to, and consent to all of the following, including when you are an Active Remoter User:
) Registration. To obtain access to the Licensed Software, you must register at the Medtronic RemoteView website and establish a user name and password. All information that you provide in connection with such registration must be complete, accurate, and truthful. The user name and password are personal to you and must not be shared with anyone else. You will also not attempt, directly or indirectly, to disable, bypass, or defeat any password protection associated with the Licensed Software. Medtronic reserves the right to deny or disable any user name or password or request for any user name or password.
) Your Personal Information. Medtronic will collect information in connection with your registration and installation and use of the Licensed Software, including your first and last name, your email address, a selected security question(s) and your corresponding answer(s), your address, and your telephone number. You agree that Medtronic may store this personal information about you on a Medtronic server, including a server located in the United States of America.
) Session Key. To view the information on the Programmer, the Remote Viewer must generate a Session Key that must be shared with and entered by the Programmer User. “Session Key” as used herein means a unique token active for a limited period of time generated by the Remote Viewer. You agree not to share this Session Key with anyone other than the Programmer User who has initiated the specific session.
) Logging of Session Activity. Each time you log in to the Licensed Software, Medtronic will collect information about your activity, including in an aggregated log or database, regarding you and your session, including your name, username, computer name, IP address, operating system details, and session details (including transferring and sharing activity, start and end times, view only or control activity, and any chat messages between or among any Active Remote Viewers. You agree that Medtronic may store any personal information about you on a Medtronic server, including a server located in the United States of America.
) Active Remote Users. When you are an Active Remote Viewer: (1) you will be able to view the name and/or user name of any other Active Remote Viewer who is logged into the same Medtronic server; and (2) any other Active Remote Viewer who is actively logged into the same Medtronic server will be able to view your name and/or user name. The Licensed Software also permits one Active Remote Viewer to share the information being viewed to any other Active Remote Viewer. You must not share any information from the Medtronic programmer, including with any other Active Remote Viewer, absent the express permission from the Programmer User that is allowing you to view the information.
) Availability. Medtronic has limitations on the number of users that can concurrently log in to the Licensed Software at any given time. Thus, installation of or accessing the Licensed Software does not guarantee that it will be available to you for use at any time.
Permissions. By installing and using the Licensed Software, you represent that you have permission to do so from any associated clinic, hospital, or medical practice and that your use of the Licensed Software complies with any policies or requirements of such associated clinic, hospital, or medical practice. You are also responsible for confirming that the Programmer User has obtained any necessary patient consent before allowing you to view any patient information via the Licensed Software.
Your Acknowledgements. You acknowledge that the Licensed Software is not the exclusive method of viewing information from the Programmer and that the Licensed Software is not the exclusive method by which to obtain a patient’s implanted cardiac device data, including any data on the Programmer. You also acknowledge that the Licensed Software is not intended to be used as a life-sustaining or interventional tool during medical emergencies. You further acknowledge that Medtronic is not, and shall not be deemed to be, a provider of patient health care services by virtue of its provision of access to the Programmer screen information via the Licensed Software. You also acknowledge that information from the Licensed Software is not an electronic medical record and use of the Licensed Software does not in any way relieve you from using your best medical judgment to determine a proper course of treatment for patients.
Security/Privacy of Patient Data. Your use of the Licensed Software and any Session Keys shall be solely for legitimate and lawful purposes and not for any malicious purpose. You are solely responsible for and will use your best efforts in maintaining the confidentiality and security of any copies of the Licensed Software as well as any user name, password credentials, and any Session Keys that can be used in accessing the Licensed Software, a Medtronic server, or any information from a Programmer. You are solely responsible for and will use your best efforts in keeping any patient information you may receive or view in connection with the Licensed Software confidential and secure, and you will not attempt to capture or copy any patient information you view in any electronic or hard copy format without the express permission of the Programmer User. You will be responsible for any obligations or liabilities associated with any lost, stolen, or otherwise compromised patient information.
Reporting Issues and Feedback. You agree that you will report any issues or questions, technical or otherwise, regarding the Licensed Software promptly and directly to Medtronic. If you submit any comments or ideas to Medtronic, in the absence of a separate agreement regarding such submissions, you grant to Medtronic an unrestricted, royalty-free, irrevocable license to use, reproduce, display, perform, modify, transmit, and distribute such ideas in any medium and agree that Medtronic is free to use them for any purpose. In addition, Medtronic has no obligation to provide continued maintenance and support to you in connection with the Licensed Software. Any maintenance and support services provided by Medtronic shall be at Medtronic’s sole discretion.
Limitations of Liability.
THE LICENSED SOFTWARE IS PROVIDED TO YOU “AS IS,” AND MEDTRONIC EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES WITH RESPECT TO THE LICENSED SOFTWARE AND YOUR USE THEREOF, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT. MEDTRONIC DOES NOT WARRANT THAT THE USE OF THE LICENSED SOFTWARE WILL BE UNINTERRUPTED OR ERROR-FREE.
Legal Compliance. You shall at all times use the Licensed Software in compliance with all applicable laws. You shall ensure that your installation and use of the Licensed Software complies with all applicable export and import laws, regulations, orders, and policies of the United States of America and any other applicable jurisdiction. You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country, and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
Term, Termination, Modifications, and Support. This Agreement shall be in effect from the date when you first install or use the Licensed Software. Medtronic may modify, amend, or terminate this Agreement at any time, including by providing notices or an updated version of this Agreement on a Medtronic website. Medtronic may modify, disable, or terminate your use or Medtronic’s support of the Licensed Software at any time, including by providing notices on a Medtronic website. All obligations which are ongoing in nature shall survive termination or expiration of this Agreement. At any time upon Medtronic’s request (including via a notice on a Medtronic website), you agree to promptly delete and terminate use of any and all copies of the Licensed Software. In addition, upon Medtronic’s request, you agree to provide written verification that you have destroyed all copies of the Licensed Software together with the manner, date, and time of such destruction.
NayaMed International Sárl Customers: Whether the RemoteView feature shall be used in connection with NayaMed customers or devices shall be solely within the discretion of NayaMed International Sárl. If the Licensed Software is used connection with NayaMed customers or devices, this Agreement shall be directly between you and NayaMed with respect to those uses.
Practice Advantage Pulse Article
Understand how creating a dashboard can make your practice operate more efficiently, and explore content you may consider adding to your dashboard.
Developing a dashboard for your practice is crucial because the complex nature of the business requires measuring and monitoring multiple metrics on an ongoing basis. A dashboard provides key data points relevant to your practice so that you can view information you need - when you need it.
Think of it like your car — it’s important to know your speed, mileage, gas level, and fuel efficiency, all of which are displayed for you to track while you’re operating. The more sophisticated the vehicle — take an airplane, for instance — the more complex the dashboard. Although not a novel functional concept, practices often operate without a dashboard. Given the challenging business landscape, it’s an opportune to change that fact.
Whether your dashboard only requires a few bells and whistles or looks like the latest in aircraft, let’s consider the content you may wish to consider on your dashboard:
Revenue. The reality is that a practice is driven by the revenue you generate. Tracking collections (and any other revenue), ideally by service, should be front and center on your dashboard.
Expenses. You can track a flat dollar amount, although expenses are a bit more challenging as a result of their timing. In cash-based accounting, you accrue the expenses when they are incurred, which may mean a huge amount one day — and a tiny amount the next. If the audience for the dashboard is your fellow physicians and employees, consider putting the expenses controlled at the local level on the dashboard — supplies, equipment, overtime, for instance. Then, consider adding an overhead rate — expenses divided by revenue — to the dashboard. This will (hopefully) avoid the dangerous approach of cutting expenses without recognizing that revenue may correspondingly suffer. The ratio helps keep this dynamic of the investment of staff and resources closely aligned with revenue.
Accounts Receivable. Incorporate the total receivables, net of credits, on the dashboard. A flat number is nice, but it’s important to put your A/R in context. Measure and report your days in receivables outstanding by taking your total current A/R divided by your average daily charge over the past year. Also, measure and report the percent of your receivables over 120 days. Finally, consider documenting your top five denials by transaction and/or dollars, each month.
Payer Mix. While not normally included on practice dashboards, it’s important to incorporate payer mix. A shift in patient volume from Medicare to Medicaid, for example, can have an enormous impact on the practice’s financial position. While the responsibility for lower-than-expected collections typically lies with the physicians and advanced practice providers for not working hard enough, a shifting payer mix is often to blame. Measure the percent of charges represented by your major payers — 10 at most — on your dashboard.
Patient Satisfaction. Determining and sharing feedback from patients is vital to continuous performance improvement, and there’s no doubt that satisfied patients drive referrals. Collect data to assess and share, looking for opportunities to enhance your practice. Consider conducting a survey of referring physicians every year or two. In addition to the Likert-scale rating, seek specific feedback about improving access, communication, and any other notable areas to improve.
There is no template for the “perfect” dashboard. Other options include new patient access or a productivity metric like work relative value units. Ultimately, you will determine the contents of your dashboard based on what business intelligence you require to operate your practice successfully.
If Excel and Access boggle your mind, and you don’t have the excess cash needed to purchase software to produce a dashboard, contact your local college or university. Seek an intern to develop your dashboard, in exchange for a great educational opportunity, or ask a professor if you can serve as a “case study” for a team of students. You can also post a job on Upwork.com or Freelance.com, where you can find quality freelancers at low rates.
Use graphs, figures, and other colorful diagrams on your dashboard. Display the document for all to see, with a copy available in an electronic version, ideally with drill-down capability. Ask feedback from users regarding the report on a periodic basis, although it’s ideal to keep some consistency to benefit from historical comparisons.
New patients are the lifeblood of your practice. Without new patients, there are no more ancillaries, procedures, or surgeries. Consider the key performance indicator (KPI) of new patient lag time — that is, from the date of the request from a referring physician or a patient, what is the average number of days of wait for an appointment for a new patient? If the scheduling is bifurcated from referral processing, be sure to measure and hold your staff accountable for processing referrals in a timely manner. Unless competition is not a factor, most proceduralists and surgeons strive to serve the patient within 14 calendar days.
In addition to transparency of information, the value of a dashboard is to provide a visual display of data. Create value by not only reporting today’s data metrics, but also comparing them against measures of the past. Locate historical data, and embed them in the dashboard. Recognize that historical comparisons should be performed against data of the same time period. Despite its holiday season, for example, December is often a high-volume month for elective procedures and surgeries since patients desire to take advantage of fulfilled deductibles.
Disclaimer: This page may include information about products that may not be available in your region or country. Please consult the approved indications for use. Content on specific Medtronic products is not intended for users in markets that do not have authorization for use.